Frequently asked questions

Sheerstone odour is very mild during application and has no odour as it hardens instantly after the UV lights have been applied. However, we do recommend that customers vacate the premises while Sheerstone is being applied and during the curing process. We also recommend that pets be removed from the premises during the Sheerstone process.

We firmly believe that coating the natural stone with a protective covering is the only way to mitigate staining and etching problems commonly associated with stone. This gives the customer a long term solution, without compromising the appearance of the stone, as well as the worry-free enjoyment of having a natural stone product.

Natural stone being a product of Mother Nature, means that each piece has its own individual characteristics and is composed of different composites with varying performances. Sheerstone gives the stone a high performance, even surface. As marble and most natural stones are opulent and bring value to a property, they need to be easily maintained while still being liveable. Sheerstone is the complete commercial solution for stone.

The stone coating has been developed specifically for marble, travertine, limestone and sandstone, as well as concrete surfaces and granite. Please contact us for further information. Granite can be coated but it requires a longer preparation process.

The coating has been tested on most natural stone and adheres well. However, where the stone has been in long term use or has been sealed with another product, we cannot guarantee that our product will fully adhere to the stone or that the appearance of our product would not be affected. Moisture, silicon, oil, and wax etc., are not compatible with Sheerstone. In the case of bench tops there are a lot of chemicals that come into play such as cleaning materials, soaps, oils, shampoo, foods, and wines etc. Sealers often have oils, silicon, and other chemicals in them that can cause problems.

Grinding the surface and chemical washing usually solves these problems. However, testing the surface is often needed prior to application, and even then cannot guarantee adhesion.

As some of the chemical may have penetrated deep into the surface in some cases, it is impossible to know the coating will work until we have applied it. In extreme situations we may need to strip the coating to readdress the problem and then re-apply the Sheerstone.

Sheerstone can only be applied by an authorised applicator. Only a certified Sheerstone applicator can ensure you get a professional result. Applicators are trained by us to use the product and the equipment safely. Our product is for professional use only, as application requires specialised equipment and techniques.

The SHEERSTONE coating comes with a 5 year warranty when applied by our applicators. Please read the warranty specification carefully.

Yes, the Sheerstone coating has been tested to Australian, European and USA Standards 2924.2 -1998 and this report is available on request.
Sheerstone has a Food safe certificate.

SHEERSTONE coating has a guarantee for 10 years. However, that does not mean that is how long it lasts – with proper care and maintenance it could last forever. Many clients may choose to have an applicator visit every few years to freshen up the surface without the need to recoat.

The stone coating is a hardwearing durable surface that is easy to maintain using soapy water or standard ‘stone-safe’ cleaning materials – spills simply wipe off. (Refer to our ‘Product Care’ details).

Although Sheerstone cures instantly, and can be used straight away, it achieves maximum hardness after 3 weeks. As such, we always advise clients to be gentle with the surface for the first three weeks until it is fully cured (e.g. use coasters or protective mats) and in general to be a little more careful than you normally would during that time period.

Yes, Sheerstone may scratch over time, but so does marble and most natural stone. In fact if we were to put glass or even a sheet of stainless steel down these would also scratch. Use common sense – i.e. use a chopping board, and avoid dragging heavy items across the surface.

However, with proper care, this should be minimal. Getting the applicator back once every couple of years can freshen it up and make it look new again – with no need to recoat the whole bench.

The surface is smooth and cool to touch; you do not feel all the imperfections in the stone. Visually the stone looks better as the Sheerstone Coating will enhance the colour of your stone.

One of the biggest challenges when developing the Sheerstone process was to maintain the natural beauty of the stone. We went to great lengths to ensure that the finishing process maintains the stone’s natural beauty at all levels of finish from honed through to full gloss. The surface is fully protected – yet the stone remains cool to touch, in fact, most stone manufacturers cannot tell the difference between treated and untreated stone. If you have any doubts, we recommended that you do a sample beforehand to ensure a perfect finish.

The stone’s surface needs to be chemically washed and/or ground deep enough to remove all visible signs of anything that was not part of the original stone. Our licensed applicator can advise you on this. The amount of surface grinding/honing will vary depending on the level of damage and the type of stone. The standard process used by others to rejuvenate the stone is to surface grind and hone using water and paste from coarse through to fine diamond disc, requiring several messy processes depending on the level of shine required.

Once this is complete, you are still left without any protection from etching and staining. With the Sheerstone process, the stone is restored by a deep grinding process and a stain remover if necessary, before the coating is applied. Any fine scratches from the grinding process simply disappear. Once the UV coating is cured (which is instantly) it is vacuum dry sanded to the desired finish.

The only way to fix etched stone is to mechanically grind the surface until you get to unaffected stone below the etching. The depth of the grinding will vary depending on the severity of the etching, and how long it has been allowed to continue as the pitted surface will continue to collect acids.

Surface staining is where a chemical or substance has left a coloured mark on the surface. This stain/mark may be sitting on the surface or may have penetrated the stone – depending upon how porous the stone is. Sealers will buy you some time to protect against the offending chemical before the surface is permanently stained. This will vary depending on the sealer, stone and chemical involved – some chemicals can stain in minutes. Etching is a totally different problem. In many cases, stone surfaces are actually etched not stained.

Marble and limestone are composed of calcite, which is highly sensitive to the acids in everyday food items, which corrodes the surface (etching) damaging the polished or honed finish. Even acids in water can affect some stones, leaving a white ring from a glass left on a bench top. Etching can appear as a blotch or dull spot, have a lighter coloured (white) bleached appearance, feel rougher, or feel and look as if the surface is pitted. Severe etching can lead to the surface crumbling and flaking. Some stones like marble and limestone can also be porous and are susceptible to both staining and etching at the same time. Some stones such as sandstone and basalts are not receptive to a high-honed or polished finish due to their open grains. This can make them more susceptible to staining and etching and bacterial infestation.

The standard way to protect stone is to apply ‘sealers’. However – sealers cannot prevent etching and staining for an extended period of time, or for that matter, fill the imperfections in the stone surface that harbour bacteria. If you look closely at a natural stone’s surface it is full of open fissures, cavities, cracks, and faults that look, from a distance, like dull areas on the surface, or a different coloured vein that is a softer material than the main stone. These imperfections add to the stone’s aesthetic appearance and can be the reason for choosing the stone in the first place. Sheerstone creates an ultra-sheer, protective barrier over the entire surface – like a layer of liquid glass, filling the imperfections and leaving a smooth surface that protects and enhances the beauty of natural stone. Chemicals/materials cannot come into contact with the stone – and bacteria has nowhere to grow.

A specially formulated ultra-sheer coating system that cures instantly via UV lights. It is 100% clear and can be applied to many types of natural stones including: marble, travertine, limestone, sandstone, granite etc. as well as concrete surfaces.

Sheerstone provides outstanding permanent stain, etching and chemical resistance. Sheerstone coated surfaces are indistinguishable from a natural stone factory finish. Sheerstone is the ‘branded’ and registered name of the tried and tested stone coating system developed and manufactured in Australia by Sheerstone Pty Ltd.

Can't find what you're looking for? Contact us below and we would be happy to help with any queries.



Australia - NSW

Stain Stop
Revesby
M: 0414543854
E: info@stainstop.com.au
www.stainstop.com.au

StoneWiz Australia
Sydney
M: 0415 353 999
E: enquiry@stonewiz.com.au
W: www.stonewiz.com.au

Marble Renewal
Unit 10 / 75 Corish Circle, Banksmeadow NSW 2019
P: 02-9695 7444 Fax: 02-9695 7144
E: info@marblerenewal.com.au
www.marblerenewal.com.au

Australia - VIC

Resin 8 Coating
Malvern East
M: 0414 987 542
E: heath@resin8coatings.com.au
www.resin8coatings.com.au

Mirror Image Marble Pty Ltd
PO Box 1208,
Moorabbin, VIC 3189
P: 03 9532 1758
E:mark.elliott@mirrorimagemarble.com.au
www.mirrorimagemarble.com.au

StoneWiz Australia
Melbourne
M: 0415 353 999
E: enquiry@stonewiz.com.au
www.stonewiz.com.au

Australia - WA

Marble Seal
Rivervale
M: 0402 274 361
E: info@marbleseal.com.au

Sealwerx WA
15 Ruse St Osbourne Park WA 6017
M: 0400 362 360
E: garry@sealwerx.com.au

Australia - QLD

Stoneseal Australia
26 Boongala Road
Broadbeach Waters, QLD 4128
Contact: David Townley
M: 0407 968 178
E: david@stonesealaustralia.com.au
E: www.stonesealaustralia.com.au

Australia - SA

Best Marble & Tile Care
Servicing all of S.A.
M: 0418 844 415
E: bestmarble@gmail.com
E: www.bestmarble.com.au

Australia - TAS

KAM Joinery
Mornington
P: 03 6245 0599
M: 0407 872 782
E: adam@kamjoinery.com.au
www.kamjoinery.com.au

USA

Distributor – Opal  LLC – Luxury Surfaces
Shawn McNinch
P: 801 652 9187
E: shawn@opalluxurysurfaces.com
www.opalluxurysurfaces.com

Canada

Distributor – Opal  LLC – Luxury Surfaces
Shawn McNinch
P: 801 652 9187
E: shawn@opalluxurysurfaces.com
www.opalluxurysurfaces.com

Thailand

Distributor – TCM Asia Co., Ltd.
Phuket
P: +66 869 439 834
E: stonecare@tcm-asia.com
W: www.tcm-asia.com